Duke | Hornfoot

Come out of it? Nothing other than you reading it, and me not want to make this thread any longer, when you had pointed your finger/stopped it (I don't find the right expression). Where else to post it??? But I thought your reply was unfair and still do. You jumped to conclusions, due to the fact that I never here or in support have demanded the permission to "get my way", but that is what as both GTX and you stated. Did I give them a hard time, yes. Do I think the solution still is "stupid". yes. But did I demand it, no. I wanted answers to a simple question or two. I guess experienced people here, like you could answer those questions in a second from a general point, and already have. And don't see why they could just give that answer. Therefor I stated that I thought, if I was right due to that problem, why was not there like a pop up warning or something, or why wasn't there already given a permission - And got pretty frustrated getting only one response back. And after the whole sitting and waiting 8 days for infiSTAR to work, paying our 2nd invoice instead of just switching hosts, because we thought we finally were headed somewhere with the server work, I told them I'm done. I want to move on. I'm not having it. Not to get it my way, but I can't be bothered to go on that route. GTX could have ended the conversation, but they kept on. My experience was not good, they got their review, the rest is history. So if you think I'm unreasonable thinking you stepped over the line, and it is a misuse of power I cannot do anything with that, I stand for what I've stated. I'm not to suck up, but the rest I have "deeply respect for".

If this is being a moderator... Well I rest my case. Go ban me, or whatever you want. This is way over the line.

You see Rui, I think me and people have gotten that ages ago. You still miss out on the most obvious point(s), and I think you and your staff intend to do so ...and have for two days. You just reply with the same thing over and over again. This is not service or support you see @Rui Pedro And this actually astonishes me. Still, you haven't answered general questions in your support area, not because it's a security measure, maybe because this is your only "defense"? And you defense mechanism is really up and running. For obvious reasons I can't post info on the server here, and you know this. So I can't prove any further "evidence" to the public why GTXgaming is such a bad experience. People have to read and hopefully, no other looks your direction. But I could have, to the SENIOR Network Technician, remember? If you had a serious business, your staff would have done things properly from the start. If you were a serious guy you would have responded in the support area. And so would mr. SNT. If you knew support and service you would had a qualified response to both my ticket and to the OWNERs tickets and PMs. You see, Rui, this is was ment to be a review and I am not actually arguing back and forth. But you are Rui. And it seems to me, you only go that (extra) mile, when someone complain about your service, instead of helping out with your business. And my review is soon to get below zero. And I don't need anything more from you Rui, because I don't want to be a customer of yours. (Even if I am not the registered owner.) Not because I can't get you to open the .dll thing - FTP. Because I don't want to waste more time and money on you guys, on a service not given, when you showed from the start that you really don't care. It seems you do your normal shortcuts and hope nobody have a complaint. There is a lack of logic I hope you, your Senior Network Technician and that other guy, not bothering to find his title, sort out for future customers. Poor souls. I am done with GTXgaming. (You can respond to my support ticket or PM me in Discord as asked for).

Don't even try Rui I got all the statements from that ticket history. Screenshoted and saved. The only thing I wonder about is why you spend time on this when you could have answered my questions in support... or actually given the service we paid for. And I wonder why your staff isn't answering simple questions either way if I'm not the registered owner or wasn't added to the billing. It should really not matter at all. The only problem was that the link (you have tested) didn't automatically log me in to the support section when logging in as owner. That's the whole problem... You could have solved this easily yesterday if your guys were willing to READ through the posts, check out things, ask for info and such and be a actual support service, as you should have. I could have given every piece of detail. And you must admit, it's not a security issue, if I'm lying about this (don't see why) and did not have access to the FTP, what damage could have been done? Instead three of you guys are neglecting simple facts and spending lots of time on this. I had log in for owner account. I had log in for FTP. I had every bit of information, the only thing I did not have was the pw for the support section. Thanks for great customer support! I'm done with GTXgaming.

Well I'll save this one I guess, if you try to delete the ticket history. And dissappeared.

I'm just stating your bad customer service, and any how this doesn't free you from the rest of the problems. Your staff claiming I'm not the sub user, no linked account etc. The Game Panel support button not working properly. And now I can't even log in to Game Panel either... remarkable. @Rui Pedro Maybe you should answer the question raised to the customer service instead of trying to save your skin on a public community. I already explained it in an earlier post. So no lunch for you guys tomorrow.

So yesterday I opened up a ticket trying to get permissions to .dll over FTP because we are having issues with infiSTAR (admin menu) not loading, to see if this is the problem. Any way, we need the permission to do more troubleshooting when the infiSTAR folder ++ disappears every time we use the GTXgaming panel back up or/and restore functions. I log in to my game panel and use their support button only to find out I for some reason need to register. OK, so I do. I then open up a ticket on behalf of the server, linking to the former tickets that has been following the issue with Infi not loading/working. (Their staff has already redone this a numerous time the last days/weeks). These tickets are written by the co-owner who registered the account. I'm told what I expected: That they cannot do anything because the registered owner needs to make the ticket. I have now given them the registered owners account and more info and are able to provide them with whatever they need, but because I don't want to log in and "exploit" the owners account I tried to go this way. And up to here I kind of see their point. Then Iog in to the owners account pressing the "support button" same "failure". Won't log in automatically. I've already suggested they at least give the rights to the registered account. Which I am able to log in both for game panel and FTP while I'm speaking wiht the Senior network tech! And have already given two, three more questions he's neglecting. Just telling me only registered owner is allowed to issue the ticket. Once that is done..."Well everything will be OK"(yeah right). And due to security this will only work from the main owners account, which I am logged in as. Both FTP and Game Panel. But here's the first case. If mr. Senior Network says the thing won't work from other accounts why can't he just open up the "service" probably everybody needs anyways, and should have from the start. Why should we need the permission when the only problem is when we are using GTX game panel functions. Or why can't he answer why/or if the infiSTAR folders ++ disappears when we are trying to back up the server when everything works. I tell him that I can't log in to the support ticket thing. He tells me NO account is registered on this email. (I'm already registered as a sub user, so how can I access the Game Panel, if I'n not registered or my account is linked.) I post two screenshots, maybe not the best evidence but still, one being logged in as me, the other one logged in as main owner/registered account. I am then posting a screenshot of my account being linked as a sub user from the Game Panel, from the registered account, the same email adress as I used to issue the target. I now tell them I am done. How hard is it to get this checked? How hard is it to remember or read a log on what the issues with the server has been, how hard is it to answer questions even if I give GTXgaming a hard time. Telling them I'm done with GTXgaming. Maybe not of that last issue, but for the entire time we tried this the biggest problems and barriers has been speaking to GTX because they won't help if u dont scream out loud, they don't answer questions or look into problems if they already without checking anything have made up their minds. At least the last guy appreciated my frustration. I am relieved. The post over is mirroring how it feels to speak with customer service.

Hello @Rui Pedro it's me Duke, your former customer! (still actually am, 'cause GTX haven't answered my refunding questions). I could do that but it would cost £30-40 and the eta on that is 8-14 days. Meanwhile you have to read every page on Celine Dion on the internet. If you come and "scream" in my Discord channel I might step up my game and get it to you sooner. But I'm not shure it would actually work then either. Could you provide me with a picture of your email actually working and you Sherlock Holmes costume you will use for the investigation? Then please report back to me with 16 more emails with lots of other questions about mrs Dion. I literally won't answer them, I will only reply with info on what I can't do today over and over again, and post in forums about how great my hair looks today. Be sure you can provide me with the right identification so I can give you the permissions you need to sort out my own mess. And I will provide you with this further notice: Your reply might disappear into the nothingness. Without a warning... But to correct you on one point: I never said installing. I wrote up and running. And it still doesn't work because of your excellent backup and restore functions. And some other things, another guy with your initials can tell you about. #Ticket

Customer service: Unknown. Taking 8 days (or so) to get infistar up and running. Back and forth - god knows how many times, only to get asked for evidence that our server was functioning before they did something to it and it "broke"... I admit I'm pretty new to this, but when I managed to find their faults by helpful forum users and people acutally contacting me in other foras, they seem to answer what fits them. No help provided. Website tells me "you can trust us to do the job right" - no, I can't. And that's the problem.

Noobs need help placing the extDB2/3 thingy where exactly? A new folder under @ExileServer ???

Can someone tell me why I am actually banned from this server. Played a bit yesterday. Tried to log on today, and was banned for some odd reason.