sleverage

Stay away from these guys. I signed up for service in the beginning of March, however the much touted and advertised "one click exile install" basically broke the running vanilla A3 server. It would no longer boot due to an error with extDB. I opened a ticket and this is the reply I got. "This is a bug. I'll get a base mission running for you :) Also, there's been an Exile update, and we are in the process of updating our system. Please bare with us :) Kind Regards, George Ryan Chief Executive Officer Primus Networks LTD" I was fine with this, but then 5 days later I asked for an update, and got this Apologies for the delay, I will try & have this done tonight for you. Kind Regards, George Ryan Chief Executive Officer Primus Networks LTD I replied that I was not happy about how long it was taking, and I was assured This will be completed for you by tomorrow I assure you, and your due date will also be taken forward so you don't miss out on days :) Kind Regards, George Ryan Chief Executive Officer Primus Networks LTD Three days later I asked why nothing has happened yet and I got this Sorry we couldn't update the server in time. We've been completely swamped with work, and one of our technicians has fallen ill which has added to issues. Hopefully you have more success. If you do decide to try again in the future, just send a ticket in and we'll be happy to give you 1 month free 50 slot server with premium support for one month, free. So I asked for service cancellation and refund so I could go somewhere else. Which I did, and got a server running within hours. Now here we are a month later and I get a bill from Primus Networks saying that I owe them money for my service. So I replied to the ticket asking why I was being billed, and I was informed that I would have to go cancel the service myself in the control panel in order to stop being billed. So they wouldn't do a single thing for me, not even cancel my service when I asked! The only thing they did was refund me the first payment. I told them I am not usually one to leave bad reviews, but this one just really left a bad taste and I really think no one should be giving them any money. -s